Boyum IT vertical solutions are feature rich and very comprehensive software. However, we understand that out-of-the-box solutions do not suit everyone. Our Implementation Success team will support you in understanding your business needs and customize the software to address those requirements.
Please consider that we are continuously improving the customization tools supplied with the B1 Usability Extension within our vertical solutions (Beas Manufacturing, Produmex WMS…). Those tools are the key for enabling you, the partner, to create customization and modifications at ease.
Important note! Please understand that we cannot fulfill all customization requests. Some requests will be declined. We will let you know for each request separately based on our current development and delivery capacity.
The standard procedure of customization requests explains the steps we take to ensure that any customization request is accurately defined to the customer’s requirements and delivered according to the quality you expect.
The customization request procedure consists of the following steps:
Submit your request
Please create a support ticket by using the dedicated webform provided in the Boyum IT support portal at this address: https://support.boyum-it.com/hc/en-us/requests/new?ticket_form_id=360001423274. Make sure to attach the Customization Request Template attached to this article. If the information deemed mandatory in the customization request document is not provided, your requests will not be processed.
Analysis and refining
Our Implementation Success team confirms that all mandatory information has been provided.
If the request is not complete, we will return it to you with follow-up questions. However, if we cannot complete this task or if you require assistance with completing the request document or you are unsure about the level of detail we need, we can support you. This is a billable service with a minimum charge of 1 hour. Any change to the request during the process is likely to substantially delay the processing time. Therefore, please make sure to submit a completed request.
Our Implementation Success and Development teams make a rough estimate free of charge with a scope and cost estimation to indicate the approximate project scope and price. If there is a simple workaround which can save the need for custom code, we will of course let you know.
Approval of Estimation
The rough estimation provides a low / high estimation in days, for example: Low 1 / High 2 days. Once the document is complete and a scope and cost estimation has been done, we will send the document to you to sign and return to us. The rough estimate must be approved, and a prepayment must be paid before we move forward with a technical analysis.
Processing time: 5 days.
Technical Analysis
Once the scope and cost estimation has been signed and the prepayment fee for the technical analysis has been paid, the request will be forwarded to our Product Development department for further technical analysis (scope of the work to be done, the impact of the customization on the customer environment) and estimation of delivery date and price.
The prepayment fee to be paid is based on the size of the customization request:
|
Classification |
Fee of technical analysis |
Rough estimate (expected development time) |
|
Small |
€500 |
Up to 2 days |
|
Medium |
€1,000 |
2-5 days |
|
Large |
€2,000 |
5-10 days |
|
Very large |
€4,000 |
+10 days |
The technical analysis typically arrives at one of the following conclusions:
- Rework – The customization request will be returned to partner for additional information.
- Not Accepted – The change request is denied, along with an explanation in the ticket.
- Approved – The change request is approved.
- Withdrawn – The partner has withdrawn the request.
Quotation Delivered
Once all the necessary analyses have been conducted and the customization work has been estimated, our Customization Request Consultant makes the final estimation of total hours and total price and delivers the quotation to the partner.
Quote Signature & Purchase Order
The quote must be signed, and a Purchase Order must be placed in the Boyum Portal within 7 (seven) business days of receiving the quotation. Any delay will result in a re-calculation of the delivery date and price of the project.
Once the order is placed, please add to the ticket the confirmation e-mail you receive when placing the order.
For all projects above 8 (eight) hours, 50% of the total price will be invoiced. For all projects below 8 (eight) hours, 100% of the total price will be invoiced.
Not sure how to place an order in our Portal? Please read this article.
Prices for customizations always refer to Boyum IT Solutions’ standard service prices, which you can find here.
Processing time: 7 days
Development and Test of Customization
Once payment is received, the customization request is forwarded to Product Development for development and testing.
Quality Control and Testing
Once the customization has been developed, it goes through two phases of quality control and testing, first by our Product Development quality team, second by our Implementation Success team. The quality control and testing is conducted against the pre-defined user acceptance criteria.
Delivery of Customization
You will receive the customization as a digital delivery or a link to a downloadable file which you will need to install. The customization is delivered via Zendesk, and the 90-day warranty period begins once we have delivered the customization, not pending on your confirmation of delivery.
UAT + Software Delivery Receipt
You must ensure that the application is tested by you and by the end-customer within 3 days of delivery. Your sign-off next to each of the user acceptance case is mandatory. Once UAT are completed, we will send you the software delivery receipt document which we strongly encourage you to sign and send back to us.
Invoice Remaining 50%
For all projects above 8 (eight) hours, the remaining 50% of the total price will be invoiced.
Post-delivery Issues
We provide free maintenance/support for the customization for 90 days, starting on the day that we deliver the customization. Any problem identified within 90 days will be fixed free of charge. We trust that you will do extensive testing during this period to identify any potential error.