Authentication service change across Boyum products

We are upgrading our authentication service to improve security and make logging in easier. This change adds stronger protection through multi-factor authentication (MFA) and prepares us for future features like Single Sign-On (SSO), which will allow users to log in with their company account and access multiple Boyum IT services without needing separate passwords.

Why are we making this change?

Passwords alone are no longer enough to keep accounts secure. MFA adds an extra layer of protection, and SSO will make access simpler and safer for everyone.

Benefits for IT administrators:

• Easier user management and access control
• Built-in support for MFA
• Future-ready for SSO and integration with your company’s authentication provider

What’s next?

Existing users will need to follow the below easy steps to get started.

Step 1: Activate your account

Once the upgrade goes live, you will need to activate your account in the new authentication system. To do so, click Forgot Password in the new login modal.

Enter your email address in the form that pops up, then press Submit.

Step 2: Verify your email address

In response to the form submission, the system will send you an email that will look like the example below:

Someone has created a Boyum Cloud account with this email address.

If it was you, click the link below to verify your email address.

Link to e-mail address verification

This link will expire within 2 days.

If you didn’t create this account, just ignore this message.

Click the link in the message to verify your email address and set up your account.

Please remember that, for security reasons, the link expires after 48 hours, after which you will need to request a new email as described in Step 1 above.

You will be redirected to a secure setup page asking you to validate your email address. 
Select >> Click here to proceed.

Step 3: 

You will be asked to create a new password for your account. The password

• must be at least 12 characters long, and
• cannot contain parts of your email address.

Once you have chosen a secure password and confirmed it, press Submit.

Step 4: Complete your account information

You will then see a form prompting you to enter your first and last name. 

When done, you will receive a confirmation as shown below: 

Step 5: Log in to your application

When accessing the application, you will be greeted by a login screen. Input your email address and the password that you specified in Step 3. 

Step 6: Set up two-factor authentication (2FA)

Upon your first login, you’ll be prompted to set up 2-Factor Authentication (2FA) using a mobile app.

You’ll need:

• A smartphone
• An authenticator app, such as:
  • Google Authenticator (Android/iOS)
  • Microsoft Authenticator
  • FreeOTP

When you have the above prerequisites,

1. Open the authenticator app on your phone.
2. Choose the option to add a new account or scan a QR code.
3. Scan the QR code displayed on your computer with your app.
4. Enter the 6-digit one-time code generated by the app into the form.
5. Click Submit or Verify to complete the setup.

Once verified, your 2FA is enabled, and you will be logged into the application.

Once this is done, you can sign in using the new authentication system.