Introducing subscriptions (FAQs)

Introducing subscriptions

Subscription licensing (also referred to as OnDemand or SaaS) is becoming increasingly relevant in both the Boyum partner ecosystem and the industry in general. Processing subscription orders through the Boyum portal is part of our strategy for maintaining an efficient operation, with a clear impact on ensuring the best service to our partners. It also necessitates structured procedures that enable our partners to have more flexibility, transparency, and control over their customers.

Subscription is a licensing model in which a product is available for a certain number of users, during a predetermined period of time: 1 quarter or 1,2, or 3 years - the longer time of commitment, the cheaper the price. You can have as many subscriptions for a customer as you’d like, distributed on one or more SAP installation and system number(s). The customer display in the Boyum Portal gives you an overview of the entire user count.

The main benefits of subscription licensing are:

Flexibility: Order what your customers need when they need it! The new structure allows you to see the user count and duration for each subscription and to increase the number of users whenever needed, ensuring that your customer is covered with the right number of licenses at any time.

The initial subscription of a given product for a customer can be set for 1 quarter, 1 year, 2 years, or 3 years. Additional users can be included in the existing licenses, by booking upsell subscriptions. You can choose additional subscriptions with all terms with a new end date, or you can add new subscriptions with the same term as the existing subscription with the same end date to the existing subscription.

Transparency: Prices* are related to the committed period: the longer the commitment, the better the price (individually for new subscriptions and upsells). Volume discount will apply based on Total Contract Value (TCV). Sign up for longer and get volume discounts on top of better prices. Prices are honored for the committed subscription period (individually for new subscriptions and upsells). 

*We have sent out new prices in January 2023. They are available in the Boyum Portal: Shop > Price List for each subscription period.

Control: You can manage your customers’ subscriptions and control their license expiration, renewal periods, and new license orders as well as monitor subscription payment periods and amounts.

Subscription FAQs

How can I see and manage subscriptions? The license below consists of 4 users, which were booked from different subscriptions, having different durations. At this actual time, all 4 users are available. Go to Subscriptions to see the full overview.

When opening the subscription overview, you will see that 1 B1UP user is available for 36 months, whereas the additional 3 users are available for 24 months only. This means that if the 3 user subscription is not renewed, the total user count will be decreased to 1 after August 28th, 2024.

The blue bars provide a visual overview of the user distribution across time. Furthermore, you are able to see additional subscription information, such as the Total Contract Value (TCV), Remaining Contract Value (RTV), dates, order references, and more.

What is the price? The price for a subscription is based on the period (1 quarter or 1,2, or 3 years). You can always see the price in the Portal under Shop > Price List > Subscriptions. The price listed in the price list is per user per month. The price applies to all new subscriptions and upsell. Basically, an upsell is a new subscription and will be invoiced separately, but you will have a total user count for the respective license under the customer.

Under Subscriptions you will see that the monthly price is total of the entire subscription (all users included), meaning that your partner margin and volume discount/discounts (if any) have been deducted.

When are the users available? The users will be available on the selected start date. If you select a later start date, the users will not be available until this date. You can postpone the start date for up to 10 days

How do I pay? You pay quarterly. An invoice will be sent to you on the last day of the month of the respective subscription start date and quarterly from that month onwards. You will receive one invoice per customer. Therefore, the invoices will not be sent for each quarter (Jan, Apr, Jul and Oct), but based on the actual month of activation.

How about the margin and recognition? The total contract value (TCV) is based on the current price list valid for the selected product and period, and terms applicable for your respective partner program. You can add a subscription order to the Cart together with other orders and this way benefit from the volume discount. Partner points will be calculated based on the TCV.

What happens when the licenses are about to expire? A created subscription is always automatically renewed in the portal for the same term and the same number of users. If you do not want a subscription to renew, you must disable the auto-renewal option.

The deadline for changing the automatic renewal will be shown to you when you control the small  in the respective subscription. After this date, a change is no longer possible.

(Date for latest change will be visible, e.g. in below case before the 29th of July 2025)