How to submit a Support Request via the Boyum Portal

A Boyum Portal account is required to submit a Support and/or a customization Request ticket. If you do not yet have an account, please contact your company's Boyum Portal administrator to have one created for you.

Once you're logged in to the Boyum Portal, you can easily access the Support request web forms from the top menu:

Partner users can log support tickets only for customers they have permission to access. To manage customer permissions, go to My Company and select Users.

Select the user you want to edit:

For example, this user can open tickets for all the Partner's customers.

On the other hand, this user can only open tickets for their internal installations, as the Partner hasn't granted Catherine any rights to visualize customers.

Please note that the e-mail address of the Boyum Portal and Help Center account needs to match to see the ticket activity inside "My Activity view". If you have created a Help Center account with a non-business e-mail address, it's recommended to create a new account with a business e-mail that matches the Portal account e-mail.

You can access the Help Center "My Activity" view from the "Manage my Requests" option: