Starting from November 2022, the Boyum support and Customization request ticket creation forms will only be available to users that have a Boyum Portal account. If you don't have an account yet, please contact your company Boyum Portal account administrator to create an account for you.
Once you're logged in to the Boyum Portal, you can now easily access the Support and Customization request web forms from the top menu:
The Partner User can only open tickets for the customers they have permission to see. To edit the permissions, head to "My Company" menu and select "Users"
Select the user you want to edit:
For example, this user can open tickets for all the Partner's customers.
On the other hand, this user can only open tickets for their internal installations, as the Partner hasn't granted Catherine any rights to visualize customers.
Please note that the e-mail address of the Boyum Portal and Help Center account needs to match to see the ticket activity inside "My Activity view". If you have created a Help Center account with a non-business e-mail address, it's recommended to create a new account with a business e-mail that matches the Portal account e-mail.
You can access the Help Center "My Activity" -view from the "Manage my Requests" option:
Please check the following articles in order to sign up: