Maintenance is paid by the partner to Boyum IT. The partner is responsible for charging maintenance to each of their customers.
You can renew your customers' maintenance for the new year in the period January 1st of the year you want to renew for and until January 31st of the year you want to renew for (for 2018 it will be January 1st, 2018 until January 31st, 2018 and so on.)
N.B.! You can always renew maintenance throughout the year, but please note that a reinstatement fee will occur if doing so after January 31st. The Boyum Portal will automatically add the fee and calculate a new maintenance price.
You find further information here: Software Maintenance Renewal FAQ.
Can I see a forecast?
Yes, to see the pricing for your customers' maintenance for the next year, please log into the portal https://portal.boyum-it.com and click on "See Maintenance 201x" in the menu.
Those numbers reflect a forecast for your customer's maintenance for for the upcoming year. Of course, the maintenance prices are subject to changes if customers purchase new licenses until year-end. You can download an Excel list to get a forecast.
Simply click the customers for whom you want to renew maintenance, select the add-ons and click "Check Out". You can keep all customers on one invoice to save the administration fee.
You are transferred to the payment site and can select your payment type. Hereafter, you click "Confirm" and the order for maintenance is placed.