Maintenance renewal - Forecast, renewal and consequences

This article explains how to review your Maintenance forecast, download an Excel overview and renew Maintenance in the Boyum Portal. It also explains what happens if Maintenance is not renewed.

Partners renew Maintenance with Boyum IT Solutions and are responsible for charging their customers.

Review your Maintenance forecast

1. Log in to the Boyum Portal.
2. Open Maintenance in the top menu.
3. Select the upcoming renewal year - for example, Maintenance 2027.

The overview shows your customers’ products, quantities and forecast Maintenance amounts.

Forecast amounts may change if additional licenses or users are purchased before renewal.

To export the overview, click Download to Excel in the Tools panel.

Check the details before renewing

Before placing renewal orders:

• Check that products, user quantities and Maintenance amounts are correct.
• Ensure outstanding orders are settled. Pending orders can prevent renewal.
• Register cancellations for products the customer does not wish to renew.

Report incorrect prices or user quantities to sales@boyum-it.com.

To register a cancellation, follow our guide: Maintenance cancellation – How to cancel a product’s Maintenance renewal.

When must Maintenance be renewed?

The annual renewal period is 1–31 January. Place renewal orders before 12:00 CET (noon) on 31 January.

Late renewals are subject to reinstatement fees. See the Software Maintenance Renewal FAQ for the applicable conditions and fees.

How to renew Maintenance

1. Open Maintenance > Renew Maintenance in the Portal.
2. Select the customers whose Maintenance you wish to renew.
3. Click Check Out.

4.  You are transferred to the payment site and can select your Payment Type. 
5. Click Confirm and the order confirmation is created. You will receive the invoice within half an hour.

What happens if Maintenance is not renewed?

Customers can continue using their existing licensed version after Maintenance expires. Configuration windows will display an “out of maintenance” message.

Without active Maintenance, customers cannot:

• Upgrade to newer product versions
• Purchase additional users
• Receive Boyum support

Please ensure customers understand the consequences for their specific product before deciding not to renew.

How to cancel Maintenance renewal

Register the cancellation and its reason in the Portal. You can cancel an individual product from either the customer’s product/license or the Maintenance overview.

The cancelled product/license will no longer appear on the Maintenance renewal pages.

Follow our Maintenance cancellation guide for the steps.

Returning to Maintenance

Reactivating Maintenance requires payment of outstanding Maintenance since the last renewal, plus the applicable reinstatement fee.

See the Software Maintenance Renewal FAQ or contact sales@boyum-it.com for assistance.

Need access?

Ask your company’s Portal administrator to review your access and permissions if you cannot access the Portal or its Maintenance functions.