This article describe what Boyum IT's product support.
We aim to target product support so it align with the SAP Product lifecycle
Example: SAP 8.81/8.82/9.0/9.1 is out of maintenance so Boyum Pack/iPayment/CRM For Outlook versions targeting 8.81/8.82/9.0/9.1 is also out of maintenance
See SAP's out of maintenance dates here : http://service.sap.com/sap/support/notes/528296
Any support on out of maintenance version will be considered premium paid support.
Rule for 3rd party products:
As the general rule on SAP we also aim at following 3rd party product life cycles (example Microsoft)
Example 1: MSSQL Server 2005 is out of maintenance so in new product releases we do not support this
Example 2: Microsoft Office 2003 is out of maintenance so in new product releases we do not support this
New development vs maintenance mode
When a major released is first released latest Boyum version will aim at supporting it.
All new development only happen on latest version. Prior versions are being maintained to function while the SAP version that they target are in maintenance but will not receive any new functionality.
Example: New functionality in Boyum Pack 2017 version will not be back ported to the 2016 versions.