We aim to target product support so it aligns with the SAP Product lifecycle
Example: SAP 8.81/8.82/9.0/9.1/9.2 is out of maintenance so Boyum Pack/iPayment/CRM For Outlook versions targeting only 8.81/8.82/9.0/9.1/9.2 is also out of maintenance
Example: Since B1UP 2018.x can run on both 9.2 and 9.3 it is not out of support while version 2017.x that only support up to SAP 9.2 is currently out of support.
See SAP's out of maintenance dates here: https://launchpad.support.sap.com/#/notes/528296
The following goes into effect when running out of maintenance software:
- Any support on out of maintenance versions may be considered premium paid support.
- If you are running out of maintenance software you need to run the last version from the related release line to get paid support.
Example: You run B1UP 2017.02. You will be asked to upgrade to B1UP 2017.12 or higher to qualify for paid support.
- We do not build new product versions/fixes for out of maintenance software.
A rule for 3rd party products:
As the general rule on SAP, we also aim at following 3rd party product life cycles (example Microsoft)
Example 1: MSSQL Server 2005 is out of maintenance so in new product releases we do not support this
Example 2: Microsoft Office 2003 is out of maintenance so in new product releases we do not support this
New development vs maintenance mode
When a major released is first released latest Boyum version will aim at supporting it.
All new development only happens on the latest version. Prior versions are being maintained to function while the SAP version that they target are in maintenance but will not receive any new functionality.
Example: New functionality in Boyum Pack 2018 version will not be backported to the 2017 versions.