Guide - supported SAP Business One version and 3rd party products

2021 Update

9.3 PL14 is a requirement for B1UP versions higher than 2020.12. More information here.

General rule

We aim to target product support so it aligns with the SAP Product lifecycle

Example: SAP 8.81/8.82/9.0/9.1/9.2 is out of maintenance so Boyum Pack/iPayment/CRM For Outlook versions targeting only 8.81/8.82/9.0/9.1/9.2 is also out of maintenance

Example: Since B1UP 2018.x can run on both 9.2 and 9.3 it is not out of support while version 2017.x that only supports up to SAP 9.2 is currently out of support.

See SAP's out of maintenance dates here: https://launchpad.support.sap.com/#/notes/528296

The following goes into effect when running out of maintenance software:

• Any support on out-of-maintenance versions may be considered premium paid support.
• If you are running out of maintenance software you need to run the last version from the related release line to get paid support.
  Example: You run B1UP 2017.02. You will be asked to upgrade to B1UP 2017.12 or higher to qualify for paid support. 
• We do not build new product versions/fixes for out-of-maintenance software.
  

A rule for 3rd party products

As the general rule on SAP, we also aim at following 3rd party product life cycles (example Microsoft)

Example 1: MSSQL Server 2005 is out of maintenance so in new product releases we do not support this

Example 2: Microsoft Office 2003 is out of maintenance so in new product releases we do not support this

New development vs maintenance mode

When a major release is first released by SAP, the latest Boyum version will aim at supporting it.
All new development only happens on the latest version. Prior versions are being maintained to function while the SAP version that they target is in maintenance but will not receive any new functionality.

Example: New functionality in Boyum Pack 2018 version will not be backported to the 2017 versions.