SAP bug warning. If you get the 4008 error code randomly (mostly affects SAP 9.2 PL10/PL11) even though the server names are correctly configured and you've checked through this article, then please refer to this article.
These SLD related error messages happen during DI-API Connection. You can get such error in SAP Client startup, CRM 4 Outlook configuration, iPayment configuration, or anywhere where a connection to the company database is made. As there can be multiple causes for such error, you should start troubleshooting from this SAP Note:
https://launchpad.support.sap.com/#/notes/1882326
The most common reason for such an issue is that the server name is entered as a name in the SLD and as an IP-address during the SAP Client/Server Component(s) installation (or vice versa) and those need to be the same. Server names are also case sensitive in HANA environments.
The most common scenario if you get the error during client startup (B1UP/iPayment)
Cause:
The file b1-local-machine.xml in DI API folder is not referring to the proper server.
Solution:
Copy this file "C:\Program Files (x86)\SAP\SAP Business One\Conf\b1-local-machine.xml" to "C:\Program Files (x86)\SAP\SAP Business One DI API\Conf". Also, check that the server names are correct and that those are identical to the one set in the SLD service:
The most common scenario if you get the error during Server Component configuration (iPayment/CRM/B1UP)
This is an example from CRM for Outlook server misconfiguration. The database "Test connection" will say everything is OK, but when you try to input credentials on the database-specific configuration, you get the 4008-error. In order to fix such a scenario, the "Database server" in the server component setup needs to match the SLD server name, in this case, VIRTUALDEMO-PC.
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