This error may happen from time to time on older SAP versions. It is random in nature an there is no known fix outside of upgrading to the latest version of SAP where it seems to occur less frequently.
The issue is with the SAP UI API that sends an incorrect token when launching the add-on.
There is unfortunately nothing we can do to solve/workaround this issue as it is due to a bug in the SAP client.
Based on our experience such error can also occur if SAP components are allowed connect to the SAP database server, but Boyum components are blocked by the firewall.