These FAQs will help you get a better understanding on the Partner Program. Here, you can take a deeper look on our Partner Program, Reference Program and, Certification Program. If you feel that your question is unanswered, please do not hesitate to contact you Channel Manager or e-mail us at email@example.com.
Partner Program - General
Q: The Partner Program guide says “Yearly Newsletter”, 1 for Silver and 2 for Gold partners. What does a partner need to do to fulfil this requirement?
A: Our Marketing team is following on our partners' newsletters wherever it is applicable and reporting back on this to the respective Channel Manager. We believe marketing activities are in the heart of our mutual success and if you see an opportunity for cooperation in the marketing area, please contact your Channel Manager or our Marketing department.
Q: How does Upgrading work?
A: To upgrade, the partner must reach the minimum points needed to fulfil the commitments of the next tier in the Partner Program. For example, a SILVER partner has delivered two success stories, certified three implementation consultants per solution they are selling, and generated EUR 130K in revenue. Then, in March 2020, the partner closes a deal of EUR 25K, reaching the revenue commitment of GOLD. On March 31st, 2020, this partner will be upgraded from SILVER to GOLD.
Q: How does Downgrading work?
A: A partner will be downgraded in June 30th/December 31st if they do not have enough valid points to stay in the current tier, or do not meeting the certified consultant or success stories requirements, as long as they are not within the 6 months protection period. Continuing from the previous example, the partner was upgraded to GOLD in on March 31st, 2020, but has 30,000 points from the previous year expiring in May 2020. The partner should therefore be downgraded to SILVER with effect from July 2020. However, in this example, the partner is in the protection period and will remain GOLD until the next review in December 2020.
Q: What is the protection period for upgrading or downgrading in the Partner Program?
A: Upgrading happens on a running monthly basis with a 6-month “protection period” for the partner after upgrading, which means that the partner cannot be downgraded for 6 months from the date of upgrade.
Q: If a partner upgrades in February 2022, can the partner be downgraded in June 2022, in the partner program review?
A: No, the partner cannot be downgraded in June 2022 because the partner is under the 6-month “protection period”.
If your questions are related to the Reference Program as part of the Partner Program, please refer to the Partner Program - Certification Program FAQ article.
If your questions are related to the Reference Program as part of the Partner Program, please refer to the Partner Program - Reference Program FAQ article.