UPDATE: We now have a workaround release for the issue. See Comment below original text
UPDATE 2: SAP have reported back that this will be fixed in 9.3 PL 12
UPDATE 3: SAP Have indeed fixed this in PL12, but have unfortunately introduced a new Font-size bug in the final release where some forms do not scale incorrectly... This issue has been reported to SAP. The workaround for the PL10 and PL11 issue also work around this new issue.
UPDATE 4: The issue is almost fully fixed in SAP 9.3 PL13. The only small issue is a resize issue around columns on certain screens (they do use the entire width of the screen but are else functional) We will fully fix that with B1UP 2020.03 release in March
Q: What is wrong?
A: SAP 9.3 PL10 and PL11, unfortunately, have a font-size bug that makes screens from B1UP and iPayment look wrong. They look like they are simply too small and can't fit its items + the items seem too big.
Example:
Q: Who is affected?
A: Everyone running SAP 9.3 PL10 or PL11 running on a bigger font-size than 10 pixels
Q: What is Boyum doing about the bug?
A: We are in dialog with SAP Support (SAP Ticket 522768/2019 for those that are interested). At the moment of this writing, SAP has acknowledged that this is a bug but are yet to provide a plan for the solution (we will update here as we know more)
Q: I have this issue. What kind of workarounds can I do?
A: There is, unfortunately, little that can be done at this moment other than running font-size 10 in the client. We normally have a system to disable font-size adoption but that system also seems to affect by the bug. We have ideas for other workarounds but need to know SAP's plans for the bug before we can carry them out.
Q: I'm a nerd and is interested in what exactly is wrong here?
A: Attached to this article are the information logged to SAP Support that provides the technical details
Comments
14 comments
We now have a workaround version of B1UP ready that work around SAP's bug
The version this workaround is in is called 2019.09 HF5 and can be downloaded here: https://www.boyum-it.com/sbo/Preview/
I order to begin using the workaround you will need to activate it via a special file. Here is what you need to do:
1. Install B1UP 2019.09 HF1 release (or any version that was released after this)
2. On each machine that runs the B1 Client(s):
2a. On your Window Desktop create a new text-file called "Fix93FontIssue"
2b. Go to Folder: C:\Program Files (x86)\SAP\SAP Business One\AddOns\BOY\B1 Usability Package (or C:\Program Files\SAP\SAP Business One\AddOns\BOY\B1 Usability Package if you run 64-bit)
2c. Copy/Paste the file created in step 2a. into the above folder
3. Start SAP Business One and do an XML reset
***
Still known issues after the workaround.
There are a few things we can't find a workaround for.
1. Tabs are a bit ugly and a bit too far down (can't find a workaround for this :-( )
2. Matrixes rows are too high (Can't workaround this either :-( ) 
Hello Rasmus,
The fix worked for the normal SAP forms, but not for SQL report (Universal Function) forms. Is there a workaround for this as well?
Regards,
Marcel.
Hmm, it also fixes it for my SQL reports. Did you remember to do an XML Reset? If so please try and post a screenshot of how it looks incorrectly for you?
Hello Rasmus,
When I open the sqlreport window with fontsize 10, the buttons are visible, when I change the fontsize to 12, the buttons are still visible, but when I reopen the sqlreport window, the buttons are gone.
Do you have any advise.
Regards,
Marcel.
Function Buttons on a SQL Report normally only fit one font-size so guess this is not related.
Try the following:
- Remove the Buttons
- Switch to Font-size 12
- Open screen once
- Add Function Buttons
If still not working it might be a side effect of the Font-issue I've just not seen before (but in general PL10 and PL11 is very broken and should not be used or only be used on Font 10)
I now fixed the issue with ItemPlacement.
Regards,
Marcel.
For Reference, this is how the issue manifests itself in SAP 9.3 PL12
Many screens actually look as expected so in that regard the new PL12 issue is not as problematic as the previous, but some screens are slightly off/fields overlapping or offscreen.
Here are a few examples of how it looks:
Here are the same 3 screens on PL12 with Boyum Workaround added (screens are smalled and feel more cramped, but are at least functional):
Hi
This workaround it will be also working with other releases higher than 2019.09 HF5 ?
Thanks
Petra Tamayo: Yes, it is in all the new releases
I installed the latest release and the file in the correct folder but it seems not working at all
I did the XML reset too
Try to check if your if your file have double-extension by mistake (happens often if you do not show extension in Windows). Also check if you have done it for the right bit type (32/64)
Else try and post some screenshots of the file placed so I can check it + what does not look right (as mentioned the workaround try it's best to get around the bug but it can't fix everything)
Version of the client
Place of the file and extension ( the file has been created on the desktop and it's empty )
Condition with Font 14
Condition with Font 10
Configuration behind the button in both cases
Best regards
Function Buttons on Add-ons screens is one of the things the workaround can't fix since SAP use wrong width/heights :-(
What you can do is make different configurations for different configurations (described in this video: https://youtu.be/FCg6gDtRS-k)
or go to SBO 9.3 PL13 that fix the SAP part of the bug.
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