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SAP Issue - Add-on <add-on name> is disconnected

Updated October 02, 2017 11:15

This error can have several causes. Here are the most likely:

The user does not have correct permission writing to the Add-on folder (This is often a problem in a Citrix Environment). Give the correct permission in order to fix this (See system requirements)
The SAP Client incorrectly assumes that the add-on have stopped responding during a long operation.
The executable of the add-on is terminated from the task-manager

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