Guide - Different email body for Item / Service type

Scenario: Is it possible to have different email content for Item Type and Service type documents?

Yes, this can be handled using a "Conditional report action".

1. Create a conditional report action:
   
   That based on the DocType either sends an email with a service layout or an email with a item layout.
   
   
2. Replace the default action on the report configuration with the conditional action:
   
   
   
3. That is all the setup required.