MRP planned activity is not triggered

  • Updated

When you create a planned activity for the MRP, and it is not triggered, you need to do the following troubleshooting:

 

  1. Check that you have properly defined the time on the planned activity:
    mceclip0.png
    Review that you have no other planned activity defined during the time you are running the MRP planned activity - as this might cause conflict with the running activity.

  2. Make sure that you have only ONE service defined for running only the planned activities:mceclip1.png

  3. Check that you have the scenarios that you want to be included on the planned activity with the following parameter active:
    mceclip2.png
  4. If you still don’t get the planned activity triggered, please check thar you have the services running:
    mceclip3.png
  5.  In case you have it running please re-start the service:
    mceclip4.png

  6. In case you still get and issue after re-starting the service, then delete the service and re-create it:
    mceclip5.png
    In case you still get an issue without any error message, please create a support ticket.

  7.  Normally, all the errors of the planned activities are reflected on the protocol:
    mceclip6.png
    Thus, you can get a description of what is the issue as well on the Beas manage server:
    mceclip6.png

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