Database is not visible

If the database is not showing up in the database selection screen, check the following:

• The database is set up in the Boyum Portal
• The database has the correct details set in the Boyum Portal
• The database is set to active in the Boyum Portal
• The user is in the correct user group in the Boyum Portal to access the database
• The database is not set as the "Default settings" -database in the license configuration as this will hide the database from the selection screen

For all database and user settings, see Set up Boyum Cloud Apps in the Boyum Portal.