Database is not visible

If the database is not showing up in the database selection screen, check the following:

• The database is set up in the Boyum Portal
• The database has the correct details set in the Boyum Portal
• The database is set to active in the Boyum Portal
• The user is in the correct user group in the Boyum Portal to access the database
• The database is not set as the "Default settings" -database in the license configuration as this will hide the database from the selection screen

See also the below Help center articles.

If your ERP system is SAP Business One:

• Installation step 2: Set up your license to Cloud Apps in the Boyum Portal

If your ERP system is Microsoft Dynamics 365 Business Central:

• Installation step 3: Set up your license to Cloud Apps in the Boyum Portal