How we handle errors - with and without validation

With Paperflow you can choose a solution with or without validation.

Paperflow with validation 

End User

As an end user, if you experience incorrect data in your scanning e.g. wrong date, total amount etc., the partner will handle first level support. Reach out to your partners support, and briefly describe the issue as well as the unique Paperflow ID.

Partner

As a partner, if you experience incorrect data, please create a ticket with the issue to our Paperflow support team here, or send us an email at support@paperflow.com. Briefly describe the issue as well as the unique Paperflow ID, and you will hear back from us shortly.

Paperflow without validation

End User

If an error occurs in the scanning you can click on the “Paperflow feedback” button in your system, provided by your system administrator.

If there is no button, you can forward the document to feedback@paperflow.com. From there our team will adjust our scanning engine regularly to ensure an as optimal as possible engine and thereby minimize those types of errors continuously. 

Partner

It is possible to upload vouchers for training directly through the API. You can use this endpoint: https://api.bilagscan.dk/docs#operation/TrainVoucher

As a partner, it is mandatory step for being certified, to add a button in your system, where the end users can easily send vouchers to training.

It takes approximately 5-7 vouchers of same content from same creditor to teach our scanner to handle the specific voucher better.