How To Set Up Log Level In Produmex Scan

This note describes the logging options for Produmex Scan.

When reporting a support ticket, it is very common that BOYUM Support asks to configure the DEBUG for logging and provide the DEBUG log file. This note will help you how to set the log level correctly and find the generated log files.

When referring to the file path for the different applications and tools it is assumed that the default installation path is used. This should be adjusted if you changed the default installation location.

The default log folder up to version 2023.04 is: C:\Produmex\Log

UPDATE:

From version 2023.06.00 all the log files to all of the components of Produmex Scan are now saved into one common directory (%ProgramData%\Boyum IT\Produmex Scan and %ProgramData%\Boyum IT\Service Broker) after the upgrade. 

The default log folder from version 2023.06 is: %ProgramData%\Boyum IT\Produmex Scan and %ProgramData%\Boyum IT\Service Broker

1. Service Broker Debug Log
2. DI API log (handheld device processes)
3. AddOn log
4. Android log

Service Broker Debug Log

In the Service Manager choose the Service -> Configure menu, or the ‘Hammer’ icon on the ribbon bar.

Turn on Service Broker ‘Debug writeline log’.

Restart the Service Broker and the Produmex Scan Client applications.

Default log folder: C:\ProgramData\BX\BX Service Broker\Logs

WARNING the ProgramData is a system folder, and it’s hidden.

Don't forget to turn off the "Debug writeline log" in the Service Broker configuration, because this logging method can generate huge log files. Service Broker has to be restarted.

DI API log (handheld device processes)

SAP Business One main menu -> Administration -> Add-Ons -> Produmex Scan -> Produmex Scan Settings

Enable SAP DI API logging and set Diagnostic Client Log setting to '*' in the Produmex Add-on Settings function.

Restart the Service Broker and the Produmex Scan Client applications.

Default log folder: C:\ProgramData\BX\BX Service Broker\Logs

WARNING the ProgramData is a system folder, and it’s hidden.

AddOn log

Default log folder:

• %appdata%\BX\Logs
• C:\Users\[username]\AppData\Roaming\BX\Logs

Android log

Navigate to the login screen and tap the gear icon to access the Logs tab. The tab is divided into two parts:

• On the top of the screen the system displays general errors, for example unsuccessful login. When you log out in the main menu, this log is sent to the Service Broker and cleared.

• On the second part of the screen unexpected events and their causes are displayed. With the Send logs button the logs can be sent to the Produmex Service Broker, which saves them among its own log files. The files can be sent to the Produmex Support Team.

With the ‘Clear logs’ button you can clear logs on both parts of the screen.