Here are the guidelines of Boyum Product Lifecycle Management (BPLM) which defines the stages of development, maintenance, and support of our solutions.
The lifecycle is composed of three phases:
- General Availability
- Legacy Phase
- Retired Phase
In the table below you can see what initiatives are supported in each phase.
| Initiatives | Lifecycle phase | General Availability | Legacy | Retired |
|---|---|---|---|
| Maintenance fees | Yes | Yes | No |
| Subscription-based license contracts renewal | Yes | Yes | No |
| Access to Boyum Support | Yes | Yes | No |
| Bug fixing and documentation updates | Yes | Yes | No |
| Licensing for existing installations | Yes | Yes | No |
| Marketing promotion | Yes | No | No |
| New features or enhancements | Yes | No | No |
| Licensing for new installations | Yes | No | No |
Frequently Asked Questions
For better understanding, this article was written in the form of "questions and answers".
1. How can I know about lifecycle phase changes?
Boyum Solutions announces changes in newsletters and Help Center articles. These public announcements should occur at least 3 months prior to the change.
2. What is General Availability?
Solutions in general availability are regularly developed, promoted, offered, sold, maintained, and supported by Boyum Solutions. General availability is the main phase of a product’s lifecycle.
3. What partners and customers can expect from a solution in General Availability?
During this phase, new functionalities, enhancements, and innovations are included in the solution’s feature set, in alignment with its Product Vision.
Partners and customers can collaborate, vote, and suggest features or enhancements by joining our Product Community. Click here to learn more.
4. What is the Legacy Phase?
Solutions in the legacy phase are no longer promoted, offered, or enhanced by Boyum Solutions. The legacy phase is the slowdown of a product’s lifecycle.
Although not available for new installations, partners can still purchase additional licenses for existing installations through the Boyum Portal.
During the legacy phase, solutions are “on maintenance” which means they are regularly maintained and supported. Installations with maintenance fees or subscription contracts up-to-date have regular access to Boyum Support.
5. What partners and customers can expect from a solution in Legacy Phase?
Upcoming releases only cover bug fixing, documentation updates, and compatibility with SAP Business One.
6. For how long are solutions in Legacy Phase maintained and supported?
Once the legacy phase is announced, the product will remain in this phase until the retired phase is announced.
Boyum Solutions maintains and supports solutions on a regular basis during the legacy phase.
7. What is the Retired Phase?
Solutions in the retired phase are no longer promoted, offered, sold, developed, maintained, or supported by Boyum Solutions, meaning the end of a product’s lifecycle.
From this point, solutions are “out of maintenance”, which means that:
- Support is no longer provided by Boyum Solutions.
- Maintenance fees are no longer charged.
- Subscription-based license contracts are terminated upon the expiration of their term.
Comments
0 comments
Article is closed for comments.