If you receive the error message cxlib-5-0.dll (or cxlibw-5-0.dll) was not found; it indicates an issue with the Crystal Report runtime.
The SAP SDN have a topic about the issue: scn.sap.com/thread/3203841
At the end of this article, it recommends copying 2 files from one location to another to help resolve the issue.
Solution for 64-bit machines:
Copy C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win64_x64\cxlib-5-0.dll and cxlibw-5-0.dll
to
C:\windows\system32 and C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\cxlib-5-0.dll and cxlibw-5-0.dll to C:\windows\syswow64
Solution for 32-bit machines:
Copy C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\cxlib-5-0.dll and cxlibw-5-0.dll
to
C:\windows\system32
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