As of this writing (16th of February 2017) you might have heard in the news that Outlook for iPhone and Android now support extensions. This article explain what that mean for CRMFO and if is supported?
Plan is that at some point, we want to support... If fact we have been waiting for the iPhone extension support since Microsoft said "coming soon" back in early 2015... that was 2 years ago!... but now it is finally here as you have read... sort of.
For now there are two limitations to their (MS) announcement that prevent CRMFO from being there:
- It only works on Office 365
- Microsoft so far decide who is allowed to make extensions meaning that only 6 extensions selected by Microsoft currently works
Regarding 1, that is no issue for O365 users but MS have not yet said if they will bring it to on premise Outlook installs... My guess is it will happen but given the fact that "soon" last time meant 2 years I do not dare guess when.
Regarding 2, that is also an unknown time factor. I'm pretty sure though that given we are competitors of MS and their of CRM offerings and our company size they will not contact us and allow us to be there early... so we need to wait until they allow everyone to submit extensions and again no timeline from MS when that happen :-( and even when it happen it sounds like there will be an approval process (hope MS is more fair in such compared to that the of Apple that can reject you if it competes with something they make)
All this as you can read lead to a very unknown timeline... they could allow everyone/everywhere tomorrow, or 2 years from... it is so unknown in fact that we have set the CRMFO Mobile part on hold in terms of development until the future is less unknown. The reason I mention that is even when everything is available and clear our part (the development and design) need to happen as extensions on mobile is not something that just run the already developed code... it is done in a different coding language.