Support return requests based on A/R invoice
Currently Produmex WMS does not support return requests based on an A/R invoice.
It often happens that after the invoice has been send to a customer, they want return goods received because for instance they received damaged goods.
The SAP business one standard return request is a powerful tool for this kind of situations because you can copy a A/R invoice to a return request and after you book the return request an A/R credit memo is posted. and the damaged goods are booked back into the warehouse where the goods can be repaired. and after a quality check can be sold again. unfortunately this is currently not supported by Produmex WMS
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Official comment
Hi Stephan, as you mentioned returns requests based on an A/R Invoice are not supported yet. We think this is a good idea, and have plans to implement it in the future. If our partners agree and up-vote this idea we will see it in a future Quality of Life release.
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I believe this is a bug as it does not try to create the Credit Note, it always tries to create a Return and fails when the Request is based on an Invoice. I have checked the log files for a customer and found this to be the issue.
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This would be a great bug fix!
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Hi Jorge,
Did you get any update on this issue and fix as this is causing problems for our customers?
Our customer is using auto invoicing so return against delivery is not possible, and the return request is done from the AR Invoice.
Thanks for your feedback, OIivier.
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Any ETA on when this will be addressed? I am still getting customers complaining that they cannot handle this on the fat client.
Kind regards
Peter Juby
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