Error retrieving license

Answered

Luis Abellaneda

• December 17, 2019 08:35

I am getting this error in some of our systems. This, here, it is from a imported DB coming from a client:

What is the procedure to solve this kind of errors?

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• Official comment

  

  Yaremi Miranda Lopez

  • February 12, 2020 18:26

  Hello Luis,

  You need to send the customer's name, installation and system number to our support center to make sure the information is correct in our portal.

  Also, you can try downloading the license manually:

  https://license.boyum-it.com/LicenseKey

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