Print & Delivery integration to WhatsApp for Business (via HTTP Trigger)
Answered
Hi experts,
Business Case:
Facebook has launched its API for WhatsApp for Business.
Now it is possible for companies to reach their customers from a corporate WhatsApp account.
It allows companies to send messages and files to their customers, directly to their smartphones.
Instant Messaging is a way more convenient than e-mails, especially for B2C businesses.
Usage Context:
Print & Delivery could have a new template to its HTTP Trigger Report Action called "WhatsApp for Business", which uses the Contact Person's mobile phone number to forward messages, containing attached files (if needed).
Usage Scenario:
- A new Sales Order is posted in SAP Business One
- Customer receives a message in WhatsApp like "Dear Paul, thanks for your order. For your information, the order number is 1234 and you can check the enclosed PDF for details.
- A PDF file from the Sales Order is also forwarded to the customer's WhatsApp.
User Story:
As an SAP Business One user, I want to send automated messages and documents to my customers through WhatsApp so that I can be more productive while easily reach them, enriching our relationship.
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Thank you for your request.
The development team have now added it to our internal planning-system for evaluation.
[Internal Id: 13644] -
Good day,
Does anyone know if this has been developed yet as I see the post is from 3 years ago?
Thanks,
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Hi Ryan.
Please see this Feature Request. Was last checked 7 months ago: https://support.boyum-it.com/hc/en-us/community/posts/360014392877-B1Up-WhatsApp-function (Not heard any new since)
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Hi,
Whatsapp integration with SAP Business One is a must have feature. It must be included in Http Trigger. Please include this feature request on priority.
thanks
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