What causes this error - B1 usability package has encountered a problem with its cached data. Answered

Cseiders

Hello -


Any idea of the cause of this error and steps to correct?

 

b1 usability package has encountered a problem with its cached data.  could not find item with uid or error working with userdatasource.  would you like the add-on to automatically try to fix this issue

SAP B1 v9.1 / B1 Usability #2017_0_9HF1

 

Comments

1 comment

Date Votes
  • Comment author
    Yaremi Miranda Lopez
    • Official comment

    Hello Cseiders,

    Please contact your partner and provide more information about this issue, please make sure you send them the following information:

    - Customer name and installation number (Mandatory).
    - SAP Business One + Add-On name and version (Mandatory).
    - If you receive an error:
    - Screenshot of error (preferably entire screen, not just error message).
    - A detailed scenario to reproduce the error.
    - Can you reproduce this issue again and again and in multiple databases / machines?
    - Can you reproduce this issue for all users?
    - If the issue can be reproduced, please list a series of steps to reproduce the error.
    - Copy of Eventlog files from server and client.

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