Create Activity from Service call

Christina Du

• February 05, 2025 03:43

Hi Expert,

We've got a request -  COPY some information from service call to the new activity automatically.   I have tried

1. Call Boyum universal function to Create Activity, but unfortunately the new activity cannot be linked to service call (not showing in Service Call - Acitivities tab). 

2. Use Boyum Validation function when clicking Activity button in Service Call - Activities tab. It seems I cannot transfer fields' value in Service Call to Activity window (Add mode) 

I am just wondering if I miss something in above 1 or 2.  

Thank you.

 

Best regards,

Christina

 

 

 

Vote

0

• 

  Geoff Booth

  • February 05, 2025 15:56

  1. Add a button on the service call to run a UF. The UF would then:
  2. Save any information you want to copy to the activity in @STORE values
  3. Click the SAP Activity button to create the new activity
  4. Activate() -- to make sure the activity window is the active one
  5. Set the field values in the activity using the @STORE values 
  6. Manually make any other changes and click the add button
• 

  Christina Du

  • February 05, 2025 22:26

  Thanks Geoff,

  I have tried the button to create new activity. The problem is the created acitivity wouldn't show in Service Call - Acitivities tab.
• 

  Geoff Booth

  • February 05, 2025 22:35

  Very strange - it works for me just fine.
• 

  Christina Du

  • February 05, 2025 23:25

  Can you please take a screenshot of the step 4?  I just realised there is difference between yours and mine.

  I created the activity in the function button - universal function, not using SAP activity button.

  When you click SAP Activity button, it is already activated.  May I know where to trigger Activate()?  Thanks.

   
• 

  Geoff Booth

  • February 07, 2025 16:04

  @STORE1 = $[$14.0.0]; // Assign  @STORE1 value
  Click($[$55.0.0]); // Click the New Activity button
  Activate(); // Ensure the Activity form is the active one
  Set($[$53.0.0]]|@STORE1); // Set the value on the activity
• 

  Christina Du

  • February 12, 2025 03:17

  Thanks Geoff,

  This works!

  It is a perfect solution.  Thanks again.

   

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