Facing issue with license check Answered
Hi,
Let me know the timeline to fix this issue.
"My implementation partner said that Boyum IT Solutions just put out an update saying they're working on it with the highest priority, but until they have it resolved, it will affect any B1UP functions you're using."
Comments
18 comments
We have the same problem with all customers since the morning
any update when it will fix this problem and how to fix ?
We have the same issue and I have 100 users waiting for the resolution.
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[Internal Id: 138603]
It is the same for us.
60 persons are out of work ths morning!
We have the same problem with all customers.
Same issue me too!!! Support solve it asap!
The system suddenly detects the expired license, but it is not!
20 users without countless critical features!!!
Same here, reported 2 hours ago. The mandatory addon status is ignored as users can login and work with out business rules applied.
an up date would be really helpful!
news from support - 2-3hrs to solve the problem
Same issue here, seems to be that the Max Allowed Version is incorrect for all on premise licensing. And looks to be populated with bad data.
Subscription customers are working without an issue as this field is populated with 'No Restriction'
We have the same issue. Looks like mistake in allowed license version. We've reported to Boyum support. It is affecting our daily business significantly.
News From Boyum Team,
We have successfully identified the root cause of the issue and are currently implementing a new build, which will be deployed promptly. The build process typically takes less than 60 minutes, and the deployment is expected to be completed quickly.
Thanks Sumeet!
Thank you for the updates sumeet
The offline license key now has a different version format, just checking if this fixes it.
https://license.boyum-it.com/LicenseKey/ShowLicense
Just now I restart thw SAP. Problem solved
Yep - looks like they've updated the licensing side to just allow all clients. Have a great day everyone! :)
The issue has been resolved. Just need to restart the add-on.
Thanks to boyum team for fixing the issue.
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