Specified data cannot be rendered in a chart

Alessandro Lopez Santinelli

• October 06, 2023 16:01

Anyone with this issue?, in 1 user with Windows 10 pro, in all dashboard with charts included, the following message appears "Specified data cannot be rendered in a chart"

B1UP Version: 2023.04.00.0

 

Any suggestions?

Regards

Alessandro.

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  Matthias Kiendl - neumeierAG

  • May 07, 2025 08:47

  Hello Alessandro,

  did you resolve your issue?

  After updating to the newest version available right now we are facing the same issue for all users on multiple terminal server.

  Kind regards,
  Matthias
• 

  Alessandro Lopez Santinelli

  • May 07, 2025 15:45

  Hello Matthias, I fixed the issue by changing the Windows regional settings. We noticed (at least in our case) that the affected computer was set to "Spain" as the region. We changed it to "Mexico," which matches our actual region, and that solved the problem.

  Give it a try and let me know if it works for you.

  Regards

  Alessandro.
• 

  Eugen Heigl

  • May 08, 2025 06:44

  Hi Alessandro and Matthias,

  I've now uninstalled one software after another from the systems. And it's actually a software that's preventing the dashboards from rendering. I don't know if this helps you, but I wanted to tell you the software in case another customer encounters the problem. The software is called BarTender 2022 R4.

  
  
  

  After uninstallation, the dashboards and graphical content are displayed correctly again

  Best Regards, 

  Eugen 

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