Send Dunning letter based on branch seelction
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We are in the process of implementing the dunning functionality. We’ve hit one snag: the customer uses branches, with branch-specific email templates and sender addresses.
We would like to know if it’s possible to create a conditional email action based on the branch selected. This setup is working for invoices, as the branch variable is available on the main invoice screen.
However, for the Dunning Wizard, the branch is selected in the first step, and the corresponding field in table ODWZ is blank.
Could you please confirm whether conditional email actions based on branch selection are possible in this context?
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