Cloud Apps - FAQ

Technical Questions 

Q: How are the Cloud Apps connected to the SBO Database? 

A: Our Cloud Apps are connected through the SAP Business one service layer 

Q: What version of SAP Business one does work with the Boyum Cloud Apps? 

A: You must run the latest supported SAP version.  (As of now it would be version 10) 

Q: Which Data is stored in SAP Business One when using Cloud Apps? 

A: We use 100% SAP’s standard data objects. We don’t create additional fields in SAP.  

Results of the quality inspections are stored in 4 UDTs and can be used for customized reports or dashboards in SAP using B1 Usability for example. https://boyumcloud.elevio.help/en/articles/262 

Q: Where is data stored for Cloud Apps? 

A: We use Microsoft Azure … and a Cosmos DB 

Q: Do Boyum Cloud Apps only work on Cloud hosted environment? 

A: No, it works on both, the on premises or cloud hosted environment. It is completely independent on the type of the SBO installation.  

Q: How do I upgrade the Boyum Cloud Apps? 

A: Upgrades happen automatically. Our plan is releasing a new update every 2 weeks. Please sign up to get update notifications for our Cloud apps. https://boyumcloud.elevio.help/en/articles/214-status-and-troubleshooting 

Q: How do I upgrade the Boyum Cloud Apps? 

A: Upgrades happen automatically. Our plan is releasing a new update every 3 weeks. Please sign up to get update notifications for our Cloud Apps on the Boyum Cloud status page. 

Other Questions  

Q: Do your Cloud Apps work offline? 

A: No, our Cloud Apps connect through the Web Browser and do require internet access 

Q: Where can I find more information about Boyum’s different Cloud Apps? 

Please check following links: 

• https://www.boyum-solutions.com/our-solutions/operations-management/cloud-apps 
• https://www.youtube.com/playlist?list=PL-FzlfVF_PDtze_356ehNSBKG6FkSlLP_ 

• https://boyumcloud.elevio.help/en 

Q: How can I get a demo for the Cloud Apps solutions? 

A: Please send us a demo request: https://www.boyum-solutions.com/our-solutions/operations-management/cloud-apps-demo 

Q: How do I sign up for Boyum newsletter to keep myself informed? 

A: https://www.boyum-solutions.com/subscribe-to-our-newsletter 

Q: How do I get information about changes to the Cloud Apps? 

A: New functions and fixes are documented in our help Centre for each sprint.  

https://boyumcloud.elevio.help/en/articles/268-cloud-apps-release-notes 

Licensing 

Q: What buying options do I have concerning license? Can I buy on premises or subscription license for the Cloud Apps? 

A: Boyum Cloud Apps licenses are based on subscription, and you have the flexibility to sign up for a quarterly, yearly, 2 years or 3 year's subscription.  

Q: Do I also need an SAP license using Cloud Apps? 

A: Yes, you also need some sort of SAP license with your Cloud App license. Please contact your local partner for more details or contact us at sales@boyum-it.com