Starting from 4.10.2021, the Boyum Help Center ticket creation form will only be available to users that are signed in. If you don't have an account yet, please create one with your business e-mail address.
Tickets submitted with Gmail, Yahoo, Hotmail, etc. addresses will not be accepted due to security reasons. If you already have an account with such an address, the tickets submitted will be deleted automatically. After signing in, you also have access to the "My activities" view, where you can follow the progress of your tickets.
Please check the following articles in order to sign up:
How to sign up to Boyum Help Center