Production order not visible in Netronic Manufacturing

If you are unable to see a production order in Produce, please follow these troubleshooting steps:

Option 1: Verify production order information

Ensure the production order contains the correct and complete information. Specifically, check that:

• Ensure all items and resources for the production order are active.
•  Verify route stages are correctly defined in the production order.
• Confirm resources have a set time per unit and UoM (time cannot be 0).

Option 2: Check synchronization between Netronic Manufacturing and SAP Business One

Verify that the synchronization process between Netronic Manufacturing and SAP Business One is functioning correctly. See Help center article  https://boyumsolutions.zendesk.com/knowledge/articles/27843237349533/e Link

Option 3: Restart the Service Layer

Option 4: Review SAP Business One stored procedures

This step is relevant if you have manually set up SAP Business One database or have made any modifications to the Store Procedures.

• Access the relevant database.
• Compare your existing stored procedures with the standard versions. Refer to the following resources:
  • SBO_SP_PostTransactionNotice: Article Link
  • SBO_SP_TransactionNotification & SBO_SP_PostTransactionNotice: Article Link
• If you have made any changes that differ from the information in the links above, you will need to restart the server.
• Alternatively, you can reimport all stored procedures and then restart the server.

Further assistance

If the problem continues after trying these steps, please contact Netronic Support. To speed things up, include this information in your ticket:

• Database name
• Production order number (the one that is not visible)
• Confirmation of whether this is an issue with the first synchronization or an ongoing/continuous synchronization.
• What you found during troubleshooting