CRM for Outlook – FAQ

Technical Questions

Q: What are the SAP and Outlook requirements?
A: Requires SBO 9.0/9.1/9.2/9.3 and Outlook 2010/2013/2016 (older Outlook versions are not supported).

Q: Does this work with multiple SAP databases?
A: Yes.

Q: Does this work with Office 365?
A: Yes (through the Outlook Client, browser-based Outlook does not support such complex add-ons.).

Q: Does this work with SAP Business One On-Demand?
A: Yes.

Q: Does this product only work when I'm on my domain?
A: No, all that is required is an internet connection

Q: Does CRM for Outlook works with Gmail / Inbox interface?

A: No.

Questions on Features

Q: Does the product have an offline mode?
A: No, and the complex nature of SAP B1 makes offline somewhat pointless anyway. But we do offer an encrypted cloud-based connection, that will allow access while on the road as long as you can get a 3G/4G/5G/WiFi/other connection, which given the rapidly expanding coverage of such technologies should suffice in most cases.

Q: Does the product have any data ownership?
A: No, but it is planned for a future version

Q: How do settings in authorizations in SAP influence what you can see in the ribbon in outlook?   A: CRM for Outlook has its own permission tree controlled in the cloud (The SAP permissions does not fit good enough).

Security Questions

Q: Does Boyum store any of my business data?
A: No, our cloud component is only a transfer layer of the business data.

Q: Is my data secure while being transferred?
A: Yes, everything is sent via SSL (https://) so all data is encrypted going from the server to the client.

License and Prices

Q: Does this product require B1UP?
A: No, CRM for Outlook is a standalone product but in the future, certain additional features will light up when you have both

Q: What is the sap licensing implication?
A: All that is needed is some sort of SAP license. This can be a Pro, Limited or Indirect Access (user-based or instance-based) license.

Q: I'm an End User, can I buy this directly from Boyum?
A: No, we only sell through our partner channel so please contact your SAP Partner for purchase and trial.

Q: How can I become a reseller?
A: Please contact sales@boyum-it.com
Q: What are the prices for this product?
A: Please contact sales@boyum-it.com