CRM for Outlook – FAQ

Technical Questions

Q: What are the SAP and Outlook requirements?
A: Requires SBO 9.3 and Outlook 2013/2016/2019/O365 (older Outlook versions are not supported).

Q: Do you support proxy servers?
A: No.

Q: Does this work with multiple SAP databases?
A: Yes.

Q: Does this work with Office 365?
A: Yes (through the Outlook Client, browser-based Outlook does not support such complex add-ons.).

Q: Does this work with SAP Business One On-Demand?
A: Yes.

Q: Does this product only work when I'm on my domain?
A: No, all that is required is an internet connection

Q: Does CRM for Outlook works with Gmail / Inbox interface?

A: No.

Q: Do you provide MSI files for command-line install automation?
A: No, but the setup.exe for both server and client support a "/quiet" command-line argument to give the same functionality as an MSI

Questions on Features

Q: Does the product have an offline mode?
A: No, and the complex nature of SAP B1 makes offline somewhat pointless anyway. But we do offer an encrypted cloud-based connection, that will allow access while on the road as long as you can get a 3G/4G/5G/WiFi/other connection, which given the rapidly expanding coverage of such technologies should suffice in most cases.

Q: Does the product have any data ownership?
A: No. The multi-database system prevents us from adding it.

Q: How do settings in authorizations in SAP influence what you can see in the ribbon in outlook?   A: CRM for Outlook has its own permission tree controlled in the cloud (The SAP permissions do not fit well enough).

Security Questions

Q: Does Boyum store any of my business data?
A: No, our cloud component is only a transfer layer of the business data.

Q: Is my data secure while being transferred?
A: Yes, everything is sent via SSL (HTTPS://) so all data is encrypted going from the server to the client.

License and Prices

Q: Does this product require B1UP?
A: No, CRM for Outlook is a standalone product but in the future, certain additional features will light up when you have both

Q: What is the sap licensing implication?
A: All that is needed is some sort of SAP license. This can be a Pro, Limited, or Indirect Access (user-based) license.

Q: I'm an End User, can I buy this directly from Boyum?
A: No, we only sell through our partner channel so please contact your SAP Partner for purchase and trial.

Q: How can I become a reseller?
A: Please contact sales@boyum-it.com
Q: What are the prices for this product?
A: Please contact sales@boyum-it.com

Interaction Options

Q: Do I need the SAP B1 Client on the machine in order for the Add-on to work?
A: No, but if you do options to open the same data in the B1 Client become available

Q: My Outlook is running 32-bit. Can I interact with my 64-bit SAP Business One Client
A: No, The two programs need to be the same bit-version in order to interact with each other.