If you manage database(s) for a customer, it's not enough to manage it/them in SAP Business One. You must also delete the registration(s) of the respective database(s) in the portal.
This is how you do it:
- Please log into the portal: https://portal.boyum-it.com/Account/Login
- Find your customer under "Customers" by using "Quick Search". Press "Enter":
- Find the correct license and click on the number of databases in the license:
- A new window opens:
Depending on the license type and extra purchased databases, the total number of databases is showed as "Allowed". "Active" refers to the number of active databases.
- Click the "x" to delete. Once done, press "Save" /"Close".